Dealing with a dispute that you may have with an online casino operator can be frustrating and discouraging. The leading independent and the internationally accredited auditor is based in the United Kingdom and offers its services free of charge to certain casinos. The company, which has been approved by the British Gambling Commission as an alternative dispute resolution service provider, oversees, licenses and regulates all lawyers who access the market in the UK.
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ECOGRA has developed a very comprehensive software system to address and accelerate the resolution of disputes with UKGC-licensed operators, using the experience of the eCOGRA ADR team in online gambling, to resolve the most disputes within 72 hours to solve.
Avoid disputes by choosing the right online casino
There is no shortage of online casinos on the Internet. There are also many games available for free and without registration, but the search for a trustworthy casino with a solid reputation is of paramount importance in avoiding illegitimate disputes. To choose the best online casino that meets all your requirements, a little effort and research will be required, including reading casino reviews and checking online casino blacklists, frequent player forums, free play, customer service, test for responsiveness and, of course, reading the conditions that determine the bonuses, promotions, and general rules of the game. While this is not the most entertaining thing to do, it is important and can help in avoiding unpleasant situations and disputes.
Address for legitimate disputes
If a dispute occurs while playing in an online casino, it is very important to ensure that it is legitimate before you contact the casino. If you have carefully reviewed the terms and conditions, you can determine whether your dispute is legitimate or not. Often players find out that they have made a mistake and that the casino has acted within its rights and according to the terms.
However, should you have a legitimate dispute, it is best to contact the customer service of the casino to address the problem. Remember to remain calm and express the facts clearly and deliver as much evidence as possible. In general, trustworthy casinos will thoroughly investigate your allegation and either make corrections or create grounds for refutation.